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Shipping

Do you offer free shipping?

For a limited time we are offering fast and free shipping for orders over $75 within the contiguous United States (does not include Hawaii, Alaska, or US territories). Large items are excluded from this shipping offer. Orders shipped outside the Unit

What should I do if I experience a delay in the shipping of my order?

Unexpected delay due to system upgrade.  We are currently experiencing longer than average handling time due to due to a recent system upgrade in our warehouse that didn't go as planned.  Rest assured we are working through these issues as soon as po

What should I do if my order shows delivered but I have not received it?

Does the delivery confirmation show the correct destination?. Double-check the shipping address of your order (in the order confirmation email)  matches the delivery info on the Shipping Carriers tracking page to ensure it was delivered to the right

How can I update the shipping address for my order?

To update the shipping address for your order, please contact customer service as soon as possible before your order ships. It is crucial to provide specific information such as your order number and the new address details. If you have already sent

Do you ship worldwide?

We do ship to most countries worldwide, however, there are a few that we are unable to send to due to licensing or carrier restrictions. Please note that international shipments can take between 10-25 days for delivery. If you have been waiting for m

Do you offer expedited shipping?

No, we do not offer expedited shipping for domestic orders at this time.

Shipping Policy

Unexpected delay due to system upgrade.  We are currently experiencing longer than average handling time due to due to a recent system upgrade in our warehouse that didn't go as planned.  Rest assured we are working through these issues as soon as po

Order Processing

Unexpected delay due to system upgrade.  We are currently experiencing longer than average handling time due to due to a recent system upgrade in our warehouse that didn't go as planned.  Rest assured we are working through these issues as soon as po

Shipping Address

The customer is responsible for providing a correct, complete and safe to ship to non-PO Box shipping address when you place your order.  Kidrobot is not able to modify, reroute or cancel orders once placed on Kidrobot.com.  Please verify you entered

Domestic Shipping (USA)

We use UPS, USPS, DHL and FedEx to ship orders. Packages shipped using these carriers are trackable. Please make sure that you use an address where all carriers can safely leave your package without risk of theft.  If your order is not delivered as p

International Shipping (Non-USA Orders)

Kidrobot currently ships to 176 countries outside of the United States. All international sales on Kidrobot.com are final. Duties, customs fees, and import taxes are not charged at the time of purchase on Kidrobot.com. Customers might be charged addi

Shipping Promotion Offers

Like our customers, we are fans of shipping promotions. Unfortunately, however, any special shipping offers available on our website apply only to orders shipping to a USA destination. Free shipping and/or other shipping promotions do not apply to ov