Kidrobot

We take pride in our products. After all, we collect this stuff, too! Your order is important to us! Please take a moment to review our shipping policy to be informed of how and when your order will ship.&#xA0;*Free Standard USA Shipping on orders $75 or more applies to the continental USA &amp; does not apply to oversized packages (i.e.&#xA0;Art Giants, XXL Plushes, etc.)PLEASE NOTE THE FOLLOWING BEFORE PLACING YOUR ORDER ON KIDROBOT.COM:<ul><li>ALL SALES ARE FINAL AT KIDROBOT.COM. &#xA0;ALL PRE-ORDER SALES ARE FINAL. NO REFUNDS!</li><li>PRE-ORDERS ARE FOR ITEMS THAT ARE IN DEVELOPMENT AND SUBJECT TO SHIFTING IN-STOCK DATES. TO SEE THE MOST UP TO DATE ESTIMATE ON PRODUCT ARRIVAL, VISIT THE PRODUCT PAGE.</li><li>KIDROBOT WILL NOT MODIFY, REROUTE OR CANCEL AN ORDER ONCE PLACED.</li><li>KIDROBOT MAY CANCEL/REFUND ORDERS AT ANY TIME DUE TO STOCK LIMITATIONS, QUALITY PROBLEMS, INACCURATE INFORMATION FROM CUSTOMERS, FRAUD RISK ANALYSIS, OR ANY OTHER REASON.</li><li>KIDROBOT.COM DOES NOT GUARANTEE PRODUCT BOX / PACKAGING.</li></ul><a href="https://www.kidrobot.com/pages/shipping-policy" rel="noopener noreferrer" target="_blank">Read the full Shipping Policy here.</a>

We take pride in our products. After all, we collect this stuff, too! Your order is important to us! Please take a moment to review our shipping policy to be informed of how and when your order will ship. *Free Standard USA Shipping on orders $75 or

Shipping Policy

Shipping

How can I track my package after placing an order?

Do you offer refunds or exchanges?

Can I cancel my order and get a refund?

Can I apply a coupon code after my order is placed?

How long does a refund process take?

How do I apply promo/discount codes?

Cancellation Policy

Pricing Policy

General Questions

Pre-Order Information

When will my pre-order item ship?

What should I do if my pre-order has not been updated or shipped yet?

Pre-orders

Do you offer free shipping?

What should I do if I experience a delay in the shipping of my order?

What should I do if my order shows delivered but I have not received it?

How can I update the shipping address for my order?

Do you ship worldwide?

Do you offer expedited shipping?

Order Processing

Shipping Address

Domestic Shipping (USA)

International Shipping (Non-USA Orders)

Shipping Promotion Offers

What do I do if I receive the wrong item in my order?

What do I do if I receive a defective item in my order?

My order was marked delivered but it’s not here.

Order Issues

Return Policy

Defective Toy Return Policy

Apparel Exchange Policy

How to make an approved Return / Exchange

Returns

Shipping PolicyUpdated a day ago