Kidrobot

Kidrobot.com Customer Service Help Center.

Kidrobot Help Center

Do you offer refunds or exchanges?

How can I track my package after placing an order?

Can I cancel my order and get a refund?

Can I apply a coupon code after my order is placed?

How long does a refund process take?

How do I apply promo/discount codes?

Cancellation Policy

Pricing Policy

General Questions

Pre-Order Information

When will my pre-order item ship?

What should I do if my pre-order has not been updated or shipped yet?

Pre-orders

Do you offer free shipping?

What should I do if I experience a delay in the shipping of my order?

What should I do if my order shows delivered but I have not received it?

How can I update the shipping address for my order?

Do you ship worldwide?

Do you offer expedited shipping?

Shipping Policy

Order Processing

Shipping Address

Domestic Shipping (USA)

International Shipping (Non-USA Orders)

Shipping Promotion Offers

Shipping

What do I do if I receive the wrong item in my order?

What do I do if I receive a defective item in my order?

My order was marked delivered but it’s not here.

Order Issues

Return Policy

Defective Toy Return Policy

Apparel Exchange Policy

How to make an approved Return / Exchange

Returns

How Does the Double Dunny Day Offer Work?

🎨 April 15th World Art Day = Double Dunny Day! 🎨. Celebrate creativity with our biggest Dunny deal of the year!. Spend $200+ on Dunny and get FREE Mystery 8" Dunny with code GWPFREE200 (First 200 orders only!). ✨ PLUS: 2x Loyalty Points on all Dunn

&#x1F3A8; April 15th World Art Day = Double Dunny Day! &#x1F3A8;Celebrate creativity with our biggest Dunny deal of the year!Spend $200+ on Dunny and get FREE Mystery 8&quot; Dunny with code GWPFREE200 (First 200 orders only!)&#x2728; PLUS: 2x Loyalty Points on all Dunny purchases &#x2014; no minimum required!&#x1F449; Happening only on World Art Day - April 15th &#x2013; score art, earn points, and get surprised. How it works:Add $200+ in Dunny items to your cart&#xA0;on <a href="//Kidrobot.com">Kidrobot.com</a>. &#xA0;When you reach checkout, add promo code GWPFREE200. If your order meets the requirements for Free Shipping, the Free Shipping option will show after you enter your ship to information. &#xA0;Complete your order and you will receive a free 8&quot; Mystery Dunny with your order, while supplies last!Order thresholds based on cart subtotal after discounts (excluding tax and shipping). Only one Gift With Purchase (GWP) per order. Offer valid on orders placed between 4/15/2025 12am EST - 4/15/2025 11:59pm EST. Offer not valid for previous orders. Must add promo code at checkout to receive the GWP.Free Shipping applies to domestic orders shipping to the continental USA and have a cart subtotal of $75 or more. Free Shipping does not apply to oversized packages (ie: Art Giants, XXL Plush, etc.). GWP will not impact shipping costs for International and non-continental USA customers.

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