We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email at help@kidrobot.com for further assistance. Include your order number, a photo of the item received and the name of the missing item

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email at <a href="mailto:help@kidrobot.com">help@kidrobot.com</a>&#xA0;for further assistance.Include your order number, a photo of the item received&#xA0;and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.While we may not be able to guarantee your exact order is replaced due to potential stock issues, we&#x2019;ll resolve the situation as best we can!

What do I do if I receive the wrong item in my order?

We are so sorry to hear that you have received a defective item. Please follow these steps:. If you have any other concerns or questions, do not hesitate to reach out again. Have a great day!

We are so sorry to hear that you have received a defective item. Please follow these steps:<ol><li>Send us photos of the defective item for reference.</li><li>We will review the photos to determine the level of defect or damage.&#xA0;</li><li>If approved, we will provide you with a return shipping label.</li><li>Print the return shipping label, attach it to your package, and ship back the defective item at your convenience.</li><li>Once your return is received and processed, a replacement will be issued based on inventory availability. If the item is no longer available, a refund or store credit will be issued.</li></ol>If you have any other concerns or questions, do not hesitate to reach out again. Have a great day!

What do I do if I receive a defective item in my order?

Does the delivery confirmation show the correct destination?. Double-check the shipping address of your order (in the order confirmation email)  matches the delivery info on the Shipping Carriers tracking page to ensure it was delivered to the right

Does the delivery confirmation show the correct destination?Double-check the shipping address of your order (in the order confirmation email) &#xA0;matches the delivery info on the Shipping Carriers tracking page to ensure it was delivered to the right location. If not, contact <a href="//Kidrobot.com" id="isPasted">Kidrobot.com</a> Customer Service at help@kidrobot.com.If the tracking shows the correct destination...Be sure to check around your home and with neighbors/building management who may have collected the package for you. &#xA0;If no one was home at the time of delivery, the carrier will leave the package in a safe location. Check the carrier delivery page for delivery notes. In some cases the carrier will note where they left the package. If you still are unable to locate the package, please reach out to the carrier customer service to see if they can track the parcel.Premature Delivery Notification - On some occasions, packages may be marked as delivered by the carrier but take additional time to arrive. We recommend waiting a couple days to see if additional packages arrive. &#xA0;If you received only part of your order:Did your order contain pre-order items?&#xA0;Check to make sure that your order didn&apos;t include pre-order items. &#xA0;We normally do not ship orders until all items are in stock. In some cases, Kidrobot might release in-stock items to ship early and the remaining pre-order items will ship when all pre-ordered items arrive.Multi box shipments - Some orders will be split shipped in multiple boxes under different tracking numbers. &#xA0;Customers might only be notified of the first box to ships tracking number and the subsequent split shipments will arrive at different times. &#xA0;We recommend waiting a couple days to see if additional packages arrive. &#xA0;If you do not receive the additional in stock items within a few days, contact <a href="//Kidrobot.com">Kidrobot.com</a> customer service at help@kidrobot.com.If you need additional assistance, please email our team.

My order was marked delivered but it’s not here.

Kidrobot

Order Issues

Do you offer refunds or exchanges?

How can I track my package after placing an order?

Can I cancel my order and get a refund?

Can I apply a coupon code after my order is placed?

How long does a refund process take?

How do I apply promo/discount codes?

Cancellation Policy

Pricing Policy

General Questions

Pre-Order Information

When will my pre-order item ship?

What should I do if my pre-order has not been updated or shipped yet?

Pre-orders

Do you offer free shipping?

What should I do if I experience a delay in the shipping of my order?

What should I do if my order shows delivered but I have not received it?

How can I update the shipping address for my order?

Do you ship worldwide?

Do you offer expedited shipping?

Shipping Policy

Order Processing

Shipping Address

Domestic Shipping (USA)

International Shipping (Non-USA Orders)

Shipping Promotion Offers

Shipping

Return Policy

Defective Toy Return Policy

Apparel Exchange Policy

How to make an approved Return / Exchange

Returns

How Does the Double Dunny Day Offer Work?