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General Questions

Do you offer refunds or exchanges?

Unfortunately, we are unable to offer refunds or exchanges after a purchase has been made. This policy is due to the nature of our products, which include limited edition items and collectibles. However, we are committed to ensuring customer satisfac

How can I track my package after placing an order?

Orders placed by noon in your location are normally processed and shipped by our warehouse within a specific date range from the date the order was placed. You should receive an order tracking number via email and in your account on our website the d

Can I cancel my order and get a refund?

Unfortunately, we have an all sales final policy due to the limited nature of our collectibles. To protect the collectors and our shop from flippers and fraudsters, all customers must agree to the terms of this policy before they check out. We unders

Can I apply a coupon code after my order is placed?

Unfortunately, due to system constraints, once an order is placed and sent for processing, we are unable to make any changes to the order, including the application of coupon codes. We recommend ensuring all discount codes are applied before finalizi

How long does a refund process take?

Please allow the specified date range for the refund to be processed. The reimbursement of funds will be allocated back to the original form of payment used for the purchase. If there are any delays or you have not received your refund within the men

How do I apply promo/discount codes?

To apply a promo or discount code:. • Proceed to checkout and enter your code in the [Discount code or gift card] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having tro

Cancellation Policy

We make every attempt to process orders as quickly as possible. Therefore, once an order enters our system, it cannot be canceled or modified in any way. The standard Kidrobot.com Returns & Exchanges Policy applies to all orders.

Pricing Policy

Kidrobot reserves the right to change prices at any time.  Purchase prices are final at the date of purchase.