Defective Toy Return PolicyUpdated 8 months ago

All sales at are final at Kidrobot.com. Most figures we sell are collectible, made in limited runs and are often hand-painted or hand-assembled. Slight imperfections are typical with this kind of product and, in fact, often enhance the value.  However, if your merchandise purchased on kidrobot.com has a significant defect right out of the box (e.g., the product is broken in half, has missing parts or missing accessories, etc.), please reach out to he immediately with photos, your name, your order number and what is damaged.  We will evaluate the photos and make a decision. If the damage qualifies for a exchange, we'll be happy to exchange it for a non-damaged item if one is available. If a replacement is not available, we will offer an alternate item or full store credit for a future purchase.  ALL OTHER TOY & PRODUCT SALES AT KIDROBOT.COM ARE FINAL.

Please note that Kidrobot WILL NOT be able to replace a specific blind box figure with the same figure as blind boxes are even blind to us. If the defective figure you received from Kidrobot.com was blind boxed, we will gladly replace it with another blind box, however, we cannot guarantee that you will be given the same figure you received originally.  You agree to this policy by placing an order on Kidrobot.com.