Apparel Exchange PolicyUpdated 8 months ago

All international apparel sales are final.  If you are a USA customer and are not satisfied with the fit of your sized shirt/hoodie purchase and would like to exchange it for another size, contact [email protected] with your name, order number, item you would like to exchange and the size you would like to exchange it for.  We will then see if we have the other size in stock.  Customers exchanging items will be responsible for shipping costs both ways and must include tracking on their return.   Should we accept your exchange request, the item will need to be returned in its original, unused condition (including all original packaging and tags) within FOURTEEN (14) DAYS of receipt to exchange it for a different size. Due to the limited availability of our apparel, exchanges will be handled on a case-by-case basis. A Kidrobot Customer Support Representative will normally respond within 2 business days with specific instructions.  Please note that all apparel purchases on sale items are final. 

This policy does not include non-sized items such as purses, clutches, bags, hats, shoes, watches, or jewelry.  Sales are final on all other items.

Defective Apparel Return Policy

Any piece of apparel suffering from a significant manufacturing defect may be exchanged within FOURTEEN (14) days of the date of purchase upon approval. "Defects" are significant permanent mistakes in the manufacturing process that vary significantly and impact wearability and do not include damage from normal wear and tear or negligent usage. Contact [email protected] with your name, order number, photos and describe the defects.  Kidrobot will determine the validity of significant manufacturing defects and exchanges / returns will be decided on a case-by-case basis. This policy does not include items such as bags, hats, shoes, watches, or jewelry.