Shipping PolicyUpdated 5 months ago

Unexpected delay due to system upgrade.  We are currently experiencing longer than average handling time due to due to a recent system upgrade in our warehouse that didn't go as planned.  Rest assured we are working through these issues as soon as possible and we will do everything we can to resolve the issue and get you what you ordered.  We appreciate your patience and understanding during this time.

If you have any questions or concerns, please do not hesitate to reach out to our customer support team for further assistance at [email protected]. Thank you for your patience and support.

We take pride in our products. After all, we collect this stuff, too! Your order is important to us! Please take a moment to review our shipping policy to be informed of how and when your order will ship. 

*Free Standard USA Shipping on orders $75 or more applies to the continental USA & does not apply to oversized packages (i.e. Art Giants, XXL Plushes, etc.)

PLEASE NOTE THE FOLLOWING BEFORE PLACING YOUR ORDER ON KIDROBOT.COM:

• ALL SALES ARE FINAL AT KIDROBOT.COM.  ALL PRE-ORDER SALES ARE FINAL. NO REFUNDS!
• PRE-ORDERS ARE FOR ITEMS THAT ARE IN DEVELOPMENT AND SUBJECT TO SHIFTING IN-STOCK DATES. TO SEE THE MOST UP TO DATE ESTIMATE ON PRODUCT ARRIVAL, VISIT THE PRODUCT PAGE.
• KIDROBOT WILL NOT MODIFY, REROUTE OR CANCEL AN ORDER ONCE PLACED.
• KIDROBOT MAY CANCEL/REFUND ORDERS AT ANY TIME DUE TO STOCK LIMITATIONS, QUALITY PROBLEMS, INACCURATE INFORMATION FROM CUSTOMERS, FRAUD RISK ANALYSIS, OR ANY OTHER REASON.
• KIDROBOT.COM DOES NOT GUARANTEE PRODUCT BOX / PACKAGING.

Read the full Shipping Policy here.