How to make an approved Return / ExchangeUpdated 8 months ago

For defective products purchased at Kidrobot.com, please contact Customer Service at [email protected] within FOURTEEN (14) days from the date of receipt and provide the order number, reason for return and a return e-mail address.  A Kidrobot Customer Support Representative will evaluate your return request and contact you with a RETURN AUTHORIZATION NUMBER (RAN) if your return is accepted (see Apparel Returns, Defective apparel and Defective Toy Return policies above).

Follow the return instructions provided by our Customer Support Staff, use suitable packing materials (please send it back in a shipping box for safety!), and make sure to write your RAN on the outside of your box. Our Returns Department will refuse orders that are returned without an RAN. Once the return is received, you will be contacted via email. It's that simple.

Please note the following:

PROMOS: We are unable to honor sale and/or promotional pricing or promo codes once an order has been completed. In addition, we cannot honor sale / promotional pricing once a sale or promotion has ended. We do not allow stacked discounts.  Promo / coupon codes exclude non-USA orders and are only valid on USA orders over $20.

Kidrobot.com does not guarantee product packaging.  While we do realize that the product packaging can be important for some collectors, the product packaging's purpose is to keep the art piece intact during the transfer from our warehouse to your home.

Kidrobot will only accept defective returns for items that are received in their original packaging.  Accessories, plastic packaging, and anything else that came with the item must be included as well. If your return does not meet these conditions, you'll be charged a 15% or $15 re-stocking fee, whichever is greater, or have your defective merchandise returned to you. Items damaged due to customer abuse or negligence will not be accepted.

To return or exchange a Kidrobot product purchased at a retailer, please contact the store where the purchase was made and follow their return and exchange guidelines. Kidrobot.com will not accept returns or exchanges on items purchased from any other stores. We understand that the box/packaging is art itself, however, Kidrobot will not exchange/return an item due to defective/damaged packaging.