How can I update the shipping address for my order?Updated 9 months ago

To update the shipping address for your order, please contact customer service as soon as possible before your order ships. It is crucial to provide specific information such as your order number and the new address details. If you have already sent an email or message but did not include all necessary details like your apartment number or correct address, please send the complete new address again.

For instance, if you need to change the shipping address for a pre-ordered item, provide the order number and clearly state the full new address including name, street, apartment number, city, state, and zip code. Our support team will then update your shipping address and confirm that you are all set moving forward. Please note that once an order has shipped, we are unable to change the shipping address.

In case the items you ordered have restrictions that prevent shipping to certain countries or regions, our customer service will let you know and request an alternate address that is within our shipping capabilities. Always double-check your order confirmation to ensure the correct address was captured during the checkout process.