Kidrobot

We make every attempt to process orders as quickly as possible. Therefore,&#xA0;once an order enters our system, it cannot be canceled or modified in any way. The standard&#xA0;<a href="http://www.kidrobot.com/pages/return-policy">Kidrobot.com Returns &amp; Exchanges Policy</a>&#xA0;applies to all orders.

We make every attempt to process orders as quickly as possible. Therefore, once an order enters our system, it cannot be canceled or modified in any way. The standard Kidrobot.com Returns & Exchanges Policy applies to all orders.

Cancellation Policy

General Questions

Do you offer refunds or exchanges?

How can I track my package after placing an order?

Can I cancel my order and get a refund?

Can I apply a coupon code after my order is placed?

How long does a refund process take?

How do I apply promo/discount codes?

Pricing Policy

Pre-Order Information

When will my pre-order item ship?

What should I do if my pre-order has not been updated or shipped yet?

Pre-orders

Do you offer free shipping?

What should I do if I experience a delay in the shipping of my order?

What should I do if my order shows delivered but I have not received it?

How can I update the shipping address for my order?

Do you ship worldwide?

Do you offer expedited shipping?

Shipping Policy

Order Processing

Shipping Address

Domestic Shipping (USA)

International Shipping (Non-USA Orders)

Shipping Promotion Offers

Shipping

What do I do if I receive the wrong item in my order?

What do I do if I receive a defective item in my order?

My order was marked delivered but it’s not here.

Order Issues

Return Policy

Defective Toy Return Policy

Apparel Exchange Policy

How to make an approved Return / Exchange

Returns

How Does the Double Dunny Day Offer Work?

Cancellation PolicyUpdated 5 months ago